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The application of the excellence model to enhance military health service delivery and performance excellence.

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dc.contributor.author Eygelaar, S.J.D.
dc.contributor.author Uys, J.S.
dc.date.accessioned 2009-07-21T08:21:42Z
dc.date.available 2009-07-21T08:21:42Z
dc.date.issued 2005
dc.identifier.citation 2(3), 32-41. en
dc.identifier.uri http://hdl.handle.net/10210/2711
dc.description.abstract This article examines the appropriateness of applying the South African Excellence Model for public service performance excellence in developing a strategy to enhance health service delivery and performance excellence in a state department. The results achieved by the application of the South African Excellence ModeI for Public Service Performance Excellence Self-assessment Questionnaire provide potential benefits for the state department to enhance health service delivery and performance excellence. The Excellence Model identifies the department’s strengths and areas for improvement based upon well-established internationally accepted the retical frameworks and recognised criteria for performance excellence. From this study it is inferred that determining health service performance excellence continues to be a challenge in the department. en
dc.language.iso en en
dc.publisher SA Journal of Human Resource Management en
dc.rights Complies with the rights as specified by the publisher: http://sajhrm.co.za/ & http://creativecommons.org/licenses/by-nc-nd/2.5/za/ en
dc.subject South African Excellence Model en
dc.subject Performance Excellence en
dc.subject Health Service Delivery en
dc.subject Performance Excellence Self-assessment Questionnaire en
dc.title The application of the excellence model to enhance military health service delivery and performance excellence. en
dc.type Article en


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