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Browsing Department of Economics and Econometrics (ETDs) by Author "Van Wyk, Gert Stephanus"

Browsing Department of Economics and Econometrics (ETDs) by Author "Van Wyk, Gert Stephanus"

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  • Van Wyk, Gert Stephanus (1996-06)
    The supposition was made that when customer service is not formally planned and managed, it could result in customer service, as a competitive strategy, not being optimally exploited due to it being done in an unco-ordinated, ...

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