Browsing by Author "Schwartz, G.J."

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Browsing by Author "Schwartz, G.J."

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  • Schwartz, G.J.; Schurink, W.J.; Stanz, K.J. (SA Journal of Human Resource Management, )
    The social construction of frontline employees’ client service plays a major role in organisational success. This study illuminated why frontline personnel are reluctant to accept organisational change which is in line ...

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