"Are they really satisfied?": An exploration of issues around employee satisfaction assessment strategies.

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dc.contributor.author Townsend, M.T.
dc.contributor.author Sundelowitz, E.
dc.contributor.author Stanz, K.J.
dc.date.accessioned 2008-11-11T08:56:46Z
dc.date.available 2008-11-11T08:56:46Z
dc.date.issued 2007
dc.identifier.citation 5(1), 28-34. en
dc.identifier.uri http://hdl.handle.net/10210/1605
dc.description.abstract The aim of the study was to conduct an exploration into the issues around the employee satisfaction strategy and tool being utilised by a large public utility in South Africa. A mixed method approach was applied incorporating focus groups, individual interviews, and a questionnaire. The results indicate that staff are not satisfied with the existing strategy, are reasonably comfortable with the dimensions being measured but clearly want to see a qualitative aspect added. Major areas of concern are: lack of feedback, little or no action plans linked to the results and a lack of a genuine concern for employee satisfaction. en
dc.language.iso en en
dc.publisher SA Journal of Human Resource Management en
dc.rights Complies with the rights as specified by the publisher: http://www.sajhrm.co.za/ & http://creativecommons.org/licenses/by-nc-nd/2.5/za/ en
dc.subject Employee satisfaction en
dc.subject Instrument evaluation en
dc.subject Mixed methods en
dc.title "Are they really satisfied?": An exploration of issues around employee satisfaction assessment strategies. en
dc.type Article en

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