Managing cultural diversity in information services

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dc.contributor.advisor Prof. A.S.A. Du Toit en
dc.contributor.author Eister, Keitumetse Betsy
dc.date.accessioned 2009-01-12T07:23:11Z
dc.date.available 2009-01-12T07:23:11Z
dc.date.issued 2009-01-12T07:23:11Z
dc.date.submitted 2001-05
dc.identifier.uri http://hdl.handle.net/10210/1856
dc.description M.Inf. en
dc.description.abstract This study was conducted within the context of human resources management. The empirical investigation involved nine provincial library and information services. A questionnaire was sent to nine directors with the purpose of investigating how provincial library services have changed to accommodate needs of diverse human resources. The aims of the research were to explore the perceptions managers have on differences brought by diverse cultural backgrounds, and how they have aligned management practices to suit the changed needs. It was found from the empirical research that most of the managers are aware of the changes that have to take place, but very little has been done to address changes in a constructive, organised manner. Recommendations are made on specific areas that need to be addressed, with a view to efficiently manage employees who come from different cultural backgrounds. en
dc.language.iso en en
dc.subject Diversity in the workplace en
dc.subject Personnel management en
dc.subject Communication in organizations en
dc.subject Libraries en
dc.title Managing cultural diversity in information services en
dc.type Thesis en

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