Browsing Theses and Dissertations by Author "Swart, Johan Christoffel Boshoff"

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Browsing Theses and Dissertations by Author "Swart, Johan Christoffel Boshoff"

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  • Swart, Johan Christoffel Boshoff (1996)
    Achieving quality in products and services requires that TQM be viewed as "a journey to a destiny" in which many routes can be taken, rather than a destiny in itself. Organisations that wish to implement TQM have to study ...

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