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Investigating e-mail overload in the South African banking industry

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dc.contributor.author Burger, E.
dc.contributor.author Rensleigh, C.
dc.date.accessioned 2010-08-03T06:31:35Z
dc.date.available 2010-08-03T06:31:35Z
dc.date.issued 2007-09-13
dc.identifier.citation South African Journal of Information Management, Vol. 9(3), Sept. 2007 en
dc.identifier.uri http://hdl.handle.net/10210/3363
dc.description.abstract The information workers of today have a wide range of information sources available to make valuable decisions, so much so that it can lead to information overload. The purpose of this research was to investigate the extent of information overload in the South African banking industry. The empirical part of this study was done at the Standard Bank of South Africa, where 115 questionnaires were distributed to three categories of employees. It was found that e-mail is one of the most used computer-mediated applications and is used more than the World-Wide Web, instant messaging or peer-to-peer file sharing. Of the respondents, 65% felt overwhelmed by the amount of e-mails they received as 25% received more than 60 e-mails per day. A third of the respondents dedicated three hours or more to emails per day. Respondents agreed that the implementation of policies is important to ensure compliance with legislation, protection of privacy rights and copyright, and the filtering of spam. In conclusion, the respondents indicated that formal training in e-mail management should make a significant difference in the usage of e-mail within the organization and reduce e-mail overload. en
dc.language.iso en en
dc.publisher InterWord Communications for Department of Information and Knowledge Management, University of Johannesburg en
dc.subject Information overload en
dc.subject E-mail overload en
dc.subject Standard Bank of South Africa en
dc.subject Banking industry en
dc.title Investigating e-mail overload in the South African banking industry en
dc.type Article en
dc.type.accreditation DoE Accreditation; Peer Reviewed en

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