Information overload in the South African banking industry

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dc.contributor.author Burger, Elsa
dc.date.accessioned 2008-05-14T10:48:05Z
dc.date.available 2008-05-14T10:48:05Z
dc.date.issued 2008-05-14T10:48:05Z
dc.identifier.uri http://hdl.handle.net/10210/387
dc.description.abstract At present, the average employee is being bombarded with an ever-increasing number of messages information on his/her company, its products and services, as well as information on its strategy all flooding in from a myriad of sources, including internal vehicles such as e-mail, the intranet, management memoranda, internal publications, as well as the external media, such as the Internet, the local newspaper, television news and national business and industry magazines. The term “information overload” is usually understood to present a state of affairs where an individual’s efficiency in using information in his/her work is hampered by a surplus amount of relevant and potentially useful information available to him/her. The principal aim of this study, therefore, is to establish the extent and impact of information overload on the knowledge worker in the banking industry, with special reference to the part that e-mail technology plays in the creation of such overload. Broadcasting, the telephone and the Internet have revolutionised the way in which workers communicate around the globe. Electronic-messaging systems such as e-mail have become the medium of choice in many organisations, and hold significant and valuable business data, information and knowledge. These systems have had a profound impact on the way in which personal and business communications are effected in the office. With e-mail having acquired mission-critical status, a number of concomitant circumstances and consequences have arisen that present organisations, such as banks, with a variety of challenges, among which • the impact on employees’ productivity, owing to the time spent on e-mailing activities • employees’ attitudes towards e-mail • compliance with corporate policies, such as those policies governing electronic communication and computer use • surveillance and monitoring of e-mail • the quest for finding formal archiving solutions. en
dc.description.sponsorship Prof. C.W. Rensleigh en
dc.language.iso en en
dc.subject Information resources management en
dc.subject Information technology en
dc.subject Electronic mail systems en
dc.subject Business communication en
dc.subject Banks and banking information resources en
dc.title Information overload in the South African banking industry en
dc.type Thesis en

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