Productivity and quality improvement through the use of an integrated management system

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dc.contributor.advisor Mr. C.H. van Schalkwyk. en_US
dc.contributor.author Van Niekerk, George
dc.date.accessioned 2012-08-20T08:43:53Z
dc.date.available 2012-08-20T08:43:53Z
dc.date.issued 2012-08-20
dc.date.submitted 1998-07
dc.identifier.uri http://hdl.handle.net/10210/6190
dc.description M. Comm. en_US
dc.description.abstract The aim of this study is to present a practical solution to companies for creating a mechanism whereby the conversion of organisational goals to concrete action items becomes reality. "Over the years we have seen many senior executives that believe that they have a well-developed well-understood and articulated vision that most employees buy into, but without understanding or providing an adequate mechanism with which to actually accomplish the goals" (Best, 1998: 5-9). The references made to the concepts of quality and productivity will refer to the following two definitions respectively: Quality of Organisation "As is the case so often in South Africa, it is quite possible to produce a quality product with a very ineffective and inefficient business process: the penalty that customers pay is getting a quality product which is totally overpriced in order to subsidise the inefficiencies of the business process" (Scholtz, 1998: 33-39). Productivity "The orientation of any new measures will be less concerned with the volume of output (such as the number of orders processed) and more concerned with the value-adding content of work (whether orders are processed correctly the first time and without delay)" (Hope and Hope, 1997: 191-192). Tom Peters supports the view taken on these two definitions in his book Thriving on Chaos (1987:23). Tom Peters is of the opinion that adding value will result from superior quality of products and in exceptional service and responsiveness to customers. Through experience gained in the banking, education, retail and chemical sectors, the problem of dealing with inefficient processes and not having a single accurate, timely and comprehensive source of reference information for decision-making, has been encountered on numerous occasions. en_US
dc.language.iso en en_US
dc.subject Industrial productivity - Management. en_US
dc.subject Quality assurance - Management. en_US
dc.subject Performance - Measurement. en_US
dc.subject Strategic planning. en_US
dc.title Productivity and quality improvement through the use of an integrated management system en_US
dc.type Thesis en_US

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