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Internet banking : an analysis of the adequacy of the controls and solutions for deficiencies

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dc.contributor.advisor Mrs. V. van Dyk en_US
dc.contributor.author Smith, Rozanne Janet
dc.date.accessioned 2012-09-14T05:30:50Z
dc.date.available 2012-09-14T05:30:50Z
dc.date.issued 2012-09-14
dc.date.submitted 2011-10-11
dc.identifier.uri http://hdl.handle.net/10210/7739
dc.description M.Comm. en_US
dc.description.abstract Electronic commerce is a large and constantly growing industry (Kisimov. 2008), and on-line transactions are returning ever-larger revenues to electronic merchants. However, the a-commerce industry is still facing a range of problems concerning the process of secure completion of on-line transactions. "Such problems are connected to consumer fears dealing with the identity of on-line merchants, their security pre-cautions and methods for accepting on-line payments" (Kisimov, 2008). According to Kim (2007), financial institutions must ensure that the perceptions and realities surrounding security are successfully managed, both to ensure adoption and to protect customers and the institution from emerging threats. The South African Banking Risk Information Centre (SABRIC) expressed its concern about the increase in phishing attacks on South African banking clients. Banking industry data managed by SABRIC shows that the number of phishing websites targeting local bank clients that have been detected and closed down by the banks have more than trebled since November 2009 until February 2010. This is a clear indication that fraudsters are constantly trying to defraud internet and cell phone banking clients (SABRIC, 2010:1 ). This study will aim to determine what controls financial institutions should implement to ensure that internet and cell phone banking can be done safely and with confidence. It will also determine whether the independent external auditors play a vital role in the process of implementing controls and solutions. With internet and cell phone banking growing rapidly (more than three billion people depend on cell phones every day for business and personal use), it is of the utmost importance that the necessary controls are implemented to protect clients' confidential information (Ciickatell, 2009a). en_US
dc.language.iso en en_US
dc.subject Internet banking en_US
dc.subject Electronic funds transfers en_US
dc.subject Cellphone banking en_US
dc.subject Bank management
dc.subject Financial services industry - Management
dc.subject Banks and banking - Computer networks
dc.title Internet banking : an analysis of the adequacy of the controls and solutions for deficiencies en_US
dc.type Mini-Dissertation en_US

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