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Performance evaluation of an ‘enterprise architecture consulting company’ against high performance criteria

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dc.contributor.advisor Prof. C. Nieuwenhuizen en_US
dc.contributor.author Jaraim, Bindya
dc.date.accessioned 2012-10-30T20:27:10Z
dc.date.available 2012-10-30T20:27:10Z
dc.date.issued 2012-10-30
dc.date.submitted 2011-10
dc.identifier.uri http://hdl.handle.net/10210/7983
dc.description M.Comm. en_US
dc.description.abstract As the South African economy has begun to recover after the financial crisis of the last few years, most organisations have initiated cost-cutting initiatives to ensure sustainability. With increased globalisation and a more competitive environment the challenges for organisations to survive and grow have increased. The objective of the study was to determine high performance criteria of successful organisations and to evaluate Company X according to the identified performance criteria. This will enable Company X to determine according to which criteria it is performing well and where improvement is needed to transform itself into a high performing organisation. Becoming a high performing organisation can assist Company X to become more competitive in the enterprise architecture and business process management consulting industry. The first phase of the study involved a literature review to identify high performance criteria of successful organisations. The identified criteria provide a guideline against which Company X could be evaluated. The results of the study showed that the criteria of a high performance organisation are an articulated strategy, a culture of customer satisfaction and continuous improvement, a structure that is flat and adaptable, consistent financial performance and quality services. The second phase of the study was conducted at Company X with the collection of secondary data through documents and primary data through interviews. The data were analysed and combined through thematic and content analysis. The assessment of Company X’s performance determined that Company X does comply with some criteria of high performance organisations. These include the culture of the company, consistent financial improvement and effective leadership. It was identified that attention have to be paid to the development of its human resource practices, documentation and optimisation of the company’s processes, increased collaboration and knowledge sharing, and documentation and communication of strategies and goals. The conclusion is that Company X complies with some of the important criteria of a high performing organisation and by attending to the improvement of identified criteria has the ability to become a higher performing organisation. This will enable Company X to distinguish itself from competitors and foster stronger relationships with clients. en_US
dc.language.iso en en_US
dc.subject Performance measurement en_US
dc.subject Organizational effectiveness measurement
dc.subject Business consultants
dc.title Performance evaluation of an ‘enterprise architecture consulting company’ against high performance criteria en_US
dc.type Mini-Dissertation en_US


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