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Browsing Department of Industrial Psychology and People Management by Subject "Customer services"

Browsing Department of Industrial Psychology and People Management by Subject "Customer services"

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  • Grobbelaar, R.L.; Venter, A.; Roodt, G. (SA Journal of Human Resource Management, )
    In today’s information-intensive environment customer service is an important aspect that differentiates one organisation from another. This research focuses on those individual competencies which will lead to a customer ...
  • Dannhauser, Z.; Roodt, G. (SA Journal of Industrial Psychology, )
    According to the World Competitiveness Report: 1999, South Africa ranks poorly in terms of delivering customer services (Garelli, 1999). In order to assist South African organisations to identify their customers' value ...

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